Privacy Policy — ba11 Bangladesh

This Privacy Policy ("Policy") describes how ba11 ("ba11", "we", "us", "our") collects, uses, stores, and shares personal data relating to individuals ("you", "your", "Player") who access or use the ba11 platform at https://ba11.bid, including all associated services, products, and features.

ba11 takes its obligations regarding personal data seriously. We are committed to handling your information with transparency, integrity, and in accordance with applicable data protection principles. By registering an account with ba11 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read in conjunction with ba11's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and ba11.

ba11 collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration & Identity Data

• Full legal name
• Date of birth
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or other)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Verification (KYC) Data

• Copies of government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documentation
• Proof of payment method ownership (e.g., screenshot of your bKash, Nagad, or Rocket account)

2.3 Financial & Transaction Data

• Deposit and withdrawal records including amounts (in Bangladeshi Taka ৳), timestamps, and payment method references
• Payment account identifiers (bKash mobile numbers, Nagad account details, bank account numbers — stored in masked format where possible)
• Bonus and promotion redemption history

2.4 Gaming & Betting Activity Data

• Bet and wager records (game name, stake, outcome, timestamp)
• Session history including login times, session duration, and game activity
• Responsible gaming tool usage (deposit limits set, self-exclusion periods, cooling-off requests)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Platform interaction logs (pages visited, features used, error reports)

2.6 Communications Data

• Records of correspondence with ba11's customer support team (live chat transcripts, email exchanges)
• Survey responses and feedback submissions
• Marketing preference settings (opt-in and opt-out records)

ba11 uses personal data for the following purposes:

ba11 does not use personal data for automated decision-making that produces legal or similarly significant effects on players without human review, except where required for fraud prevention or AML compliance purposes, in which case ba11 will notify affected players where legally permissible.

ba11 processes personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the ba11 service to you under the Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, responsible gaming requirements, and age verification duties.
• Legitimate interests: Processing carried out in ba11's legitimate interests where those interests are not overridden by your rights — such as fraud detection, platform security, and aggregate analytics.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ba11 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where necessary and under appropriate safeguards:

5.1 Payment Service Providers

ba11 shares necessary financial data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard in order to process your deposits and withdrawals. These providers handle your payment data under their own privacy policies and applicable financial regulations.

5.2 Game Software Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive technical session data necessary to deliver their games within the ba11 platform. These studios do not receive your full identity or financial data.

5.3 Identity Verification Services

ba11 may use third-party KYC and identity verification service providers to validate the documents you submit during the verification process. These providers process your data solely for the purpose of identity verification on ba11's behalf.

5.4 Legal & Regulatory Authorities

ba11 may disclose personal data to law enforcement, financial intelligence units, or other regulatory bodies where required by law, court order, or regulatory instruction. ba11 will notify affected players of such disclosures where legally permitted to do so.

5.5 Business Transfers

In the event that ba11 undergoes a merger, acquisition, or sale of assets, player personal data may form part of the transferred assets. Affected players will be notified prior to their data being transferred and becoming subject to a different privacy policy.

ba11 uses cookies, web beacons, and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse how the platform is used. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without disrupting your use of ba11.
• Functional cookies: Used to remember your account preferences, language settings, and interface customisations across sessions.
• Analytics cookies: Used to collect anonymised, aggregate data about how players navigate and interact with the ba11 platform, allowing us to identify areas for improvement.
• Marketing cookies: Used only where you have opted in to receive promotional communications from ba11. These cookies help ba11 deliver relevant promotions based on your activity.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may limit the functionality of the ba11 platform. ba11 does not use third-party advertising networks or cross-site tracking cookies.

ba11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping obligations.
• KYC verification documents: Retained for a minimum of 5 years from the date of submission or the date of account closure, whichever is later.
• Financial and transaction records: Retained for a minimum of 5 years following each transaction, as required by financial record-keeping regulations.
• Gaming and betting activity logs: Retained for up to 3 years following the last relevant session, or longer where required for dispute resolution or regulatory purposes.
• Customer support communications: Retained for up to 2 years following resolution of the relevant support interaction.
• Marketing preference records: Retained for the duration of your account or until consent is withdrawn, whichever is earlier.

Upon expiry of the applicable retention period, ba11 will securely delete or anonymise the relevant personal data. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical or analytical purposes.

ba11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ba11 platform
• Encrypted storage of passwords using industry-standard hashing algorithms (passwords are never stored in plain text)
• Role-based access controls ensuring that only authorised ba11 personnel can access personal data, and only to the extent required for their specific responsibilities
• Regular security audits and vulnerability assessments of the ba11 platform infrastructure
• Intrusion detection systems and real-time monitoring for suspicious access patterns
• Secure data centres with physical access controls for servers hosting ba11 data

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, ba11 will notify affected players promptly and take all necessary steps to contain and remediate the breach.

You have the following rights in relation to the personal data that ba11 holds about you:

• Right of access: You may request a copy of the personal data ba11 holds about you at any time. ba11 will provide this information within 14 days of a verified request.
• Right to rectification: If any personal data ba11 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly within your ba11 account settings.
• Right to erasure: You may request that ba11 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to ba11's legal retention obligations (see Section 7).
• Right to restrict processing: You may request that ba11 restricts its processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that ba11 provide your personal data in a commonly used, machine-readable format.
• Right to object: You have the right to object to ba11's processing of your personal data where that processing is based on ba11's legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact ba11's support team at [email protected] with a clear description of your request. ba11 may need to verify your identity before processing your request. ba11 will respond to all valid requests within 14 days and will not charge a fee for standard requests.

ba11 is an adult entertainment platform intended exclusively for individuals aged 18 and above. 18+ Only ba11 does not knowingly collect personal data from persons under 18 years of age. If ba11 discovers or is notified that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.

If you believe that a person under 18 has registered an account with ba11 or provided personal data to ba11, please contact us immediately at [email protected] so that we can take prompt action.

Some of ba11's technology infrastructure and third-party service providers (including game studios and KYC verification services) may process personal data outside of Bangladesh. Where such international transfers occur, ba11 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses with the receiving parties.

ba11 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing compensating safeguards appropriate to the nature of the data and the risks involved.

ba11 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When material changes are made, ba11 will post a notice on the platform and, where appropriate, notify registered players by email.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the ba11 platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you should cease using the platform and close your account.

We encourage you to review this Privacy Policy periodically to stay informed about how ba11 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or ba11's handling of your personal data, please contact ba11's support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available within your ba11 account dashboard
• Subject line recommended: "Privacy Request — [Your Username]"
• Response time: Within 14 days for formal data subject requests; within 24 hours for general privacy enquiries

For questions specifically about responsible gaming tools or account self-exclusion, please visit the Responsible Gaming page or raise a live chat request directly.